Instability on BGS5T | Telit Cinterion IoT Developer Community
February 9, 2017 - 8:07pm, 3617 views
Hello
For the last 3 months we have been testing our software in your modems BGS5T
We have 40 of these modems
We have found several cases in which the modems either lock or reboot
Only now, has Gemalto admitided that, in some cases, these models have some instability.
And now we wonder:
- Shouldn't Gemalto warn their clients that they are having some problems with these modems, instead of forcing the clients to discover them after hundreds of hours of hard work?
- Which other problems are known to exist?
- Are there models that are more stable than others?
- When will you solve these problems?
- Are these problems solved by a new firmware release or do we need to send the modems back to you?
We would Gemalto to start telling the truth to his clients in order to maintain a good client relashionship
Hoping to hear from you soon
Hello David,
I some***** enonter two errors:
- BGS5T some***** locks when when I autostart program and issue quite a lot of AT commands.
- BGS5T some***** locks when I call HTTP GET or HTTP POST shortly after autostart
In both cases I use HW watchdog to restart the module. I don't know if there is error in my program design or something else. This happens in less then 10% *****, when I turn on module.
Best regards,
Jure
Hello Jure
We have also wondered for the last 2 months if the problem was on our program or on our PCB but we came to the conclusion that the problem in neither on the program nor on the PCB. The problem is on the modem it self!
We also came across both of the situations that you describe:
- Regarding AT commands, we had to sleep some 100 msec between commands so that the system doesn't crash
- Regarding HTTP connection, we had to periodically kill that thread and creat another one
I know, those are stupid workarounds that could be avoided if Gemalto was producing a good product.
Lets wait to see what Gemalto has to say about these issues
Hello David,
I'm really sorry to hear that you are disappointed with out products.
We are doing our best to constantly improve them. The feedback form our customers is also an important part of the maintenance process.
We have the customer support service where we help the customers in different problems regardless of their origin and offer solutions or workarounds if needed.
We have established this forum to create the place for exchanging the knowledge and experiences. We are also trying to help the customers on the forum.
I can ****** you that we verify the reports that we receive and if any malfunctions are found in our products they are analyzed and the appropriate decisions are made and fixes are being introduced. But the wireless modules are the products that are in most of cases much more complex and complicated that the solutions based on them. So the development and testing process takes some time.
The best approach in case of a single problem is to describe it in details so that somebody could have the possibility to help.
Best regards,
Bartłomiej
Hey David.
Sadly I have developed a solution with such resources and had the same behaviour. To go around them, I programmed reboots with the hardware watchdog.
It's sad that the product has so many issues and now it's up for the costumers to find ways to go around them.
Hello Bartłomiej
He have sent 27 units back to Gemalto on the 14th of january
They were all under warranty and all faulty
So far, we didn't receive any feedback from Gemalto.
What is your time limit to answer to this issues and to send the repaired / replaced units back to the client?
Hello David,
Each case is treated individually. Please ask your distributor or a person who you have contacted on the exchange of the devices what is the current status.
Regards,
Bartłomiej