To streamline software development, and help better understand, systems we find that Use Case gathering is an extremely useful tool.

The concept of use cases has been around for many years now and there is a good deal of useful publically available information and training available.

You might want to have a read through this fairly light weight 55 page overview:

https://www.ivarjacobson.com/publications/white-papers/use-case-ebook

Also you might want to enroll in this Udemy "Business Analysis: Working with Use Cases" training course:

https://udemy.com/usecases/

Both of the links above are to external 3rd party companies and are provided as examples only.

The content referrenced by these links is not supported, maintained nor created by Gemalto or Thales.